Get the Support You Need
Whether you're troubleshooting budgeting challenges or planning your financial education journey, our comprehensive support system is designed to help you succeed every step of the way.
Support Resources
Urgent Technical Support
Phone: +61 409 495 608
Email: info@seraphytoniq.sbs
Response Time: Within 2 hours during business hours
For system outages, payment issues, or account access problems
Help Desk Hours
Monday: 8:00 AM - 6:00 PM
Tuesday: 8:00 AM - 6:00 PM
Wednesday: 8:00 AM - 6:00 PM
Thursday: 8:00 AM - 6:00 PM
Friday: 8:00 AM - 5:00 PM
Weekend: Emergency Only
Video Consultation: Available Tuesday & Thursday 2:00 PM - 4:00 PM
Self-Service Options
Knowledge Base: 150+ articles covering common questions
Video Tutorials: Step-by-step guidance for all features
Support Ticket Tracking: Monitor your request status online
FAQ Database: Instant answers to frequently asked questions
Our Location
Address: 10 Fletcher St, Townsville QLD 4810, Australia
Located in Townsville's central business district, accessible via public transport
Parking: Street parking available on Fletcher Street and nearby Sturt Street