Privacy Policy
Your privacy matters to us at seraphytoniq
Last Updated: March 15, 2025
At seraphytoniq, we're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This privacy policy explains our practices in accordance with Australian privacy laws, including the Privacy Act 1988 and the Australian Privacy Principles (APPs).
Information We Collect
We collect various types of information to provide you with our digital budgeting services and improve your experience on our platform.
Personal Information
Contact details including name, email address, phone number, and postal address
Account credentials and authentication information
Financial information necessary for budgeting services (income, expenses, financial goals)
Payment information for subscription services
Communication records and customer support interactions
Usage and Technical Data
Device information including IP address, browser type, and operating system
Website usage patterns, pages visited, and time spent on our platform
Cookies and similar tracking technologies
App performance data and error reports
How We Use Your Information
Your information helps us deliver personalized budgeting tools and maintain a secure, effective platform.
Providing and personalizing our digital budgeting services
Processing payments and managing your account
Sending important updates about our services and your account
Improving our platform based on user feedback and usage patterns
Preventing fraud and ensuring platform security
Complying with legal obligations and regulatory requirements
We will never sell your personal information to third parties. Any data sharing is done solely to provide our services or meet legal requirements.
Data Storage and Security
We implement robust security measures to protect your information from unauthorized access, disclosure, or misuse.
Security Measures
End-to-end encryption for sensitive financial data
Regular security audits and vulnerability assessments
Secure servers with restricted access controls
Multi-factor authentication for account access
Regular staff training on data protection practices
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Financial data is typically retained for seven years in accordance with Australian tax and business record requirements.
Your Rights and Choices
Under Australian privacy law, you have several rights regarding your personal information.
| Your Right | What This Means |
|---|---|
| Access | Request a copy of the personal information we hold about you |
| Correction | Ask us to correct any inaccurate or incomplete information |
| Deletion | Request deletion of your personal information (subject to legal requirements) |
| Restriction | Limit how we use your information in certain circumstances |
To exercise these rights, contact us using the details provided at the end of this policy. We'll respond to your request within 30 days as required by Australian privacy legislation.
Third-Party Services
We work with trusted service providers to deliver our budgeting platform effectively.
Service Providers We Work With
Payment processors for secure transaction handling
Cloud hosting providers for data storage and platform operation
Customer support tools to assist with your inquiries
Analytics services to understand platform usage and improve user experience
All third-party providers are contractually bound to protect your information and can only use it for the specific services they provide to us. We regularly review these partnerships to ensure they maintain appropriate security standards.
International Data Transfers
Some of our service providers may be located outside Australia. When we transfer your information internationally, we ensure appropriate safeguards are in place through:
Contractual arrangements requiring equivalent privacy protection
Transfers only to countries with adequate privacy laws
Additional security measures for sensitive financial data
Regular monitoring of international service providers
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our platform and gather usage insights.
Types of Cookies We Use
Essential cookies necessary for platform functionality
Performance cookies to analyze website usage and improve services
Preference cookies to remember your settings and customizations
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect platform functionality.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you through email or prominent notices on our platform. The date at the top of this policy indicates when it was last revised.
We encourage you to review this policy regularly to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated policy.
Contact Us About Privacy
If you have questions about this privacy policy or want to exercise your privacy rights, we're here to help.
Email: info@seraphytoniq.sbs
Phone: +61 409 495 608
Address: 10 Fletcher St, Townsville QLD 4810, Australia
For unresolved privacy concerns, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au